About Tactical RMM
Tactical RMM is a powerful, self-hosted remote monitoring and management platform designed for IT professionals and MSPs. Our goal is to simplify IT management while giving you full control over your environment.
Our Mission
We believe that the best software is built on a foundation of trust and transparency. In an industry filled with closed-source Software-as-a-Service (SAAS) 'black boxes', we wanted to take a different path. We founded Amidaware on the principle that IT professionals deserve to know exactly what’s running on their networks. That’s why Tactical RMM is Source-Available - so you can see our commitment to security and quality for yourself.
Our mission is to empower IT professionals with tools that are not only secure and effective but also honest. We are dedicated to fostering a community where feedback drives innovation and where the focus is always on creating practical, powerful solutions without compromise. With our source-available approach, your confidence is built on proof, not promises.
Customer Reviews
Don't just take our word for it — explore real feedback from customers who’ve experienced the benefits of Tactical RMM.
The system works better than our current commercial production RMM platform, and there are numerous benefits to being self hosted and not connected to an upstream system. This is absolutely they way to go for MSPs who want complete control of their production environment.
In short, TacticalRMM has transformed our IT operations and helped us save both time and resources. I would highly recommend it to any company looking for a reliable and user-friendly software and update management solution.
The software's robust features rival, if not exceed, those of other RMM solutions on the market that come with far higher price tags. I am incredibly grateful for the existence of Tactical RMM and the opportunity it provides to people like me—independent techs competing with established organizations while delivering high-quality service 24/7 to business clients.
[Tactical RMM] has been one of the most feature rich tools I have found in my time for patching and device maintenance, it has a ton of common sense features that other big name tools lack, and it's very user friendly when it comes to setup and management.
We’re a small MSP in South Florida and have used Tactical RMM since 2021. Before switching, we ran the usual RMMs (ConnectWise, Kaseya), but Tactical RMM’s source available model, robust API, and freedom from vendor lock-in won us over. Pricing is sensible—free to start or month-to-month with no contracts—so even small MSPs can get started. It’s noticeably faster than the legacy tools, with a modern interface and excellent documentation. The clincher has been the support and community—knowledgeable, responsive, and genuinely engaged on Discord and GitHub, where questions get practical, step-by-step answers.
Tactical RMM is a very great project for monitoring IT infrastructures, the system requirements for the server installation are low and the client on the servers and clients produces almost no CPU load. Keep up the good work guys, you are doing a great job.
[Tactical RMM] has been a game-changer for remotely monitoring and managing machines. Installation and setup were very easy. The guides and documentation are excellent. I was able to follow the documentation to migrate all my agents from one server to another. The GUI is clean, simple, intuitive, and has all the features IT technicians like in an RMM. I've used Datto and ConnectWise, and comparatively I can say that TRMM is great!
I have been using TRMM for around 3 months. I can honestly say its so much better than anything I have used...[Everything] I need is in one place...I cannot recommend TRMM highly enough.
After the Kaseya and SolarWinds hacks, we no longer trust big RMM vendors. From that moment, we knew we wanted to own our data. TacticalRMM allows us to do that and it gives us the confidence of a rock solid reliability + blazing fast performance - something no RMM tool has ever come close to.
Tactical brought us a strong tool for taking our MSP the correct way. It freed us from remote control software and let us experiment with automation and scripts, [and] it has saved tons and tons of [hours].
TacticalRMM is critical for our everyday user and infrastructure support operations. Without the top-tier support, its ease of automation and unprecedented reporting we could not be the highly effective IT team we are. Honestly, there is no real competition in the market right now.
TacticalRMM delivers secure, transparent remote management with full supply chain visibility. It’s highly effective across Windows, Linux, and MacOS making centralized control simple, secure, and verifiably reliable.
The system works better than our current commercial production RMM platform, and there are numerous benefits to being self hosted and not connected to an upstream system. This is absolutely they way to go for MSPs who want complete control of their production environment.
In short, TacticalRMM has transformed our IT operations and helped us save both time and resources. I would highly recommend it to any company looking for a reliable and user-friendly software and update management solution.
The software's robust features rival, if not exceed, those of other RMM solutions on the market that come with far higher price tags. I am incredibly grateful for the existence of Tactical RMM and the opportunity it provides to people like me—independent techs competing with established organizations while delivering high-quality service 24/7 to business clients.
[Tactical RMM] has been one of the most feature rich tools I have found in my time for patching and device maintenance, it has a ton of common sense features that other big name tools lack, and it's very user friendly when it comes to setup and management.
We’re a small MSP in South Florida and have used Tactical RMM since 2021. Before switching, we ran the usual RMMs (ConnectWise, Kaseya), but Tactical RMM’s source available model, robust API, and freedom from vendor lock-in won us over. Pricing is sensible—free to start or month-to-month with no contracts—so even small MSPs can get started. It’s noticeably faster than the legacy tools, with a modern interface and excellent documentation. The clincher has been the support and community—knowledgeable, responsive, and genuinely engaged on Discord and GitHub, where questions get practical, step-by-step answers.
Tactical RMM is a very great project for monitoring IT infrastructures, the system requirements for the server installation are low and the client on the servers and clients produces almost no CPU load. Keep up the good work guys, you are doing a great job.
[Tactical RMM] has been a game-changer for remotely monitoring and managing machines. Installation and setup were very easy. The guides and documentation are excellent. I was able to follow the documentation to migrate all my agents from one server to another. The GUI is clean, simple, intuitive, and has all the features IT technicians like in an RMM. I've used Datto and ConnectWise, and comparatively I can say that TRMM is great!
I have been using TRMM for around 3 months. I can honestly say its so much better than anything I have used...[Everything] I need is in one place...I cannot recommend TRMM highly enough.
After the Kaseya and SolarWinds hacks, we no longer trust big RMM vendors. From that moment, we knew we wanted to own our data. TacticalRMM allows us to do that and it gives us the confidence of a rock solid reliability + blazing fast performance - something no RMM tool has ever come close to.
Tactical brought us a strong tool for taking our MSP the correct way. It freed us from remote control software and let us experiment with automation and scripts, [and] it has saved tons and tons of [hours].
TacticalRMM is critical for our everyday user and infrastructure support operations. Without the top-tier support, its ease of automation and unprecedented reporting we could not be the highly effective IT team we are. Honestly, there is no real competition in the market right now.
TacticalRMM delivers secure, transparent remote management with full supply chain visibility. It’s highly effective across Windows, Linux, and MacOS making centralized control simple, secure, and verifiably reliable.
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